Shipping & Delivery

Do you ship internationally? 

At the moment we only sell to customers in Finland and the United States.

When will I receive my order?

Online Shop Tassuliinu’s orders have an average processing time of 3-6 business days so please be noted when purchasing. The amount of time it takes for your order to leave our warehouse and arrive at the local delivery carrier is different depending on the product type and destination country. It may take from 6-11 business days. For further information, please read our shipping policy.

How can I track my order? 

Once your order is shipped, you will receive a confirmation email with tracking details. Use the provided information to track your package and stay updated on its delivery status. 

Why was my order shipped separately?

We use print-on-demand partners to make products (for example Printify). Our print-provider’s warehouses are located in different locations in the US. Moreover, our stock is spread out over multiple fulfillment centers in order for them to get to you faster. This means orders containing multiple items may be shipped individually.
You may receive one item before the next. So don't panic if you don't receive all of your items at once…they are on the way!

My order was shown “Delivered” but nothing was received.

If you received the delivery notice but the package is not in your mailbox, in your apartment office, or on the porch/doorstep, please don't worry, there are a few possibilities and steps to do in that event. It could be delivered to the PO Box if you have one. Please stop by the post office to collect your package. Your neighbors and housemates might have received it in error. You might want to reach out to them.

Where do you ship from?

Online Shop Tassuliinu’s products are manufactured and shipped out from different print provider’s centers in the US.

 

After-ship Issues

What if I receive a damaged/defective item?

We're sorry you received a parcel with damaged/broken/defective items! If the product is damaged/broken, send us a photo of the broken product to info@tassuliinushop.com. After we have checked the email, we will give you instructions on how to dispose of the product. You do not need to return the broken product to us.

I received someone else’s order/item.

Our apology for the mix-up. It’s a rare occasion that happens once in while due to high seasonal demands. You don’t need to try to reach out to the right recipient. Just fill out our contact form with a photo of the wrong item and get your replacement sent out asap.

I am still missing other items in my order.

If your missing item was shipped from a different fulfillment location, it may still be in transit to you. In case there is no other information on the remaining items, please reach out to us: info@tassuliinushop.com. 

What is your return policy? 

We want you to be satisfied with your purchase. If you're not happy with your order, please review our Return Policy for instructions on returns, exchanges, and refunds. 

 

Order Placement

How to place an order?

First of all, choose products that you love,  and then click "Add to cart" and then hit "Checkout". Fill in the shipping details that are most likely to receive packages. Choose a suitable payment method and complete the order.

That's it! We will do the rest for you. :)

I can’t find my order confirmation email.

If an order was placed and processed successfully, an automated order confirmation should have been sent to you via e-mail. Please check your Promotion/Spam/Junk mailbox if you do not see any emails in your primary inbox.

Also, it is recommended that you whitelist our notification email address in order to improve our email deliverability. If you still could not find it after checking, we recommend you Contact Us so we may investigate this for you.

Can I modify or cancel my order after it's placed? 

Once an order is confirmed, modifications or cancellations are challenging. Please review your order carefully before completing the purchase. For urgent changes, contact our customer support info@tassuliinushop.com as soon as possible.

 

Payments

How can I pay for my order?

 

We offer safe shopping and accept payment via PayPal, Credit card (such as VISA, MASTER CARD, AMERICAN EXPRESS, DISCOVERY, etc.). Therefore, you can choose the most suitable one for you.

Will my card's information be safe?

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

Payment:

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).

My card is declined. What’s the reason?

Please make sure the following information is valid/correct:

Card number

Expiration date

Security code

Billing address

You should try to enter the information again if you have changed them recently.

If you have any questions, please contact us:

info@tassuliinushop.com